Support
We're here to help. Most questions get an answer within one business day.
Contact us
The fastest way to reach our support team is by email. Please describe your issue clearly and, if relevant, include the device you're using (iPhone or Android), the app version (visible in the Settings screen), and screenshots if they help.
Email: support@health3.app
Response time: We aim to reply to every email within one business day (Monday to Friday, Central European Time).
Before you write
A few common questions are answered directly on the relevant pages — you may find your answer faster there:
- Privacy and your data: see our Privacy Policy.
- Deleting your account or data: see Account Deletion.
- How biomarker reference ranges work: see our Biomarker Reference Guide.
- Cookies and tracking on this website: see our Cookie Policy.
- Terms of service: see our Terms and Conditions.
- How we write health content: see our Content Standards.
- Service status: check the Health3 Status Page for any current outages.
What kind of help we can give
Health3 is a wellness reference and biomarker tracking app. Our support team can help with:
- Subscription, billing, and refund questions (handled in cooperation with the App Store or Google Play, depending on where you purchased)
- Account access, password resets, and account deletion
- Reporting bugs, crashes, or unexpected behaviour
- Feature requests and feedback on the app
- Privacy questions and data export requests under GDPR
What we cannot do: Health3 is not a medical service. We cannot interpret your blood test results, give medical advice, recommend medications, or replace a consultation with your doctor. For any health-related interpretation of your results, please speak with a qualified healthcare professional.
Where we are
Health3 is built and operated by Health3 AG, a Swiss company.
Wiesenstrasse 10A
8952 Schlieren
Switzerland
For business, partnership, and press enquiries, please write to support@health3.app with the subject line beginning "Business" or "Press" so we can route your message to the right person.